GET SUPPORT

Get the most from your equipment with technical support and on-site training

Along with the advanced technology your school just purchased comes technical expertise from AET Labs. From 3D printers to CNC machines, our factory certified technical engineers have the knowledge to properly troubleshoot and repair your equipment. Beyond the warranty, we continue to support your purchase with our creative maintenance and service care programs. We offer on-site training and technical workshops throughout the New England region year-round.

Delivery

We manage delivery logistics of lab equipment for schools and anticipating and solving challenges ahead of arrival.

Installation

Our technical support team handles all aspects of installation with safety as our first priority.

Training

Each equipment purchase is bundled with an on-site training session as well as credit toward a future PD workshop with our Technical Applications Specialist.

Maintenance

Your AET Labs tech purchase comes bundled with a maintenance plan to ensure your machine is serviced properly and your investment lasts.

Troubleshooting

Our tech support is on call Monday - Friday 9am-5pm and by appointment, to help assist you with troubleshooting equipment issues, when they do occasionally arise.
Service Notes: Issue 1
How to Troubleshoot 3D Printing Issues in Older Machines & Ways to Avoid Downtime Hey instructors! My name is Zachary Lanzo, I am the service coordinator here at AET Labs.  In an effort to alleviate some stress during this particularly trying…
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Can Your 3D Printer Do This?
The 3D Printing Challenge: Complex Cam & Piston Assembly Not all 3D printers are created equal, and very few have the capability to print a complete working model all in one shot. With settings at 0.010" resolution and using ABS model material, this…
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Fab Lab Bootcamp Recordings – July 2020
Watch recordings about fab lab equipment and software for instructors. Recordings Week of 7/20 Recordings Week of 7/13
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Testimonials

I just wanted to reach out and tell you how great it is to have Zach as our repair tech. He is professional and courteous and is ALWAYS available when I contact him.”

Joe Riddensdale, Drafting Instructor
Mount Washington Valley Career and Technical Center at Kennett High School

AET Labs provides excellent  sales and service: I can call them anytime I need assistance. They are my best source for equipment: no pressure, affordable and innovative solutions, flexibility, excellent follow through. The bottom line is that AET is just a great company to work with.

In 13 years of teaching, I have not found a  better vendor  to work with. They do not try to oversell  and they back up their sales with excellent service.

David Mangus
Science and Engineering Teacher, Academy of Engineering and Green Technology

I just wanted to say thank you for the wonderful customer service/support I received today from one of your workers, Matt Campbell.

In my 30 or so years of teaching, I have never been as impressed with a salesperson/company as I was today.

Matt worked diligently, for hours, putting together all of my new equipment without pause. It would have taken me days to do what he did in a matter of a few hours. What a polite and hard working young man that you have working for you!

Thank you again for the excellent service. It was greatly appreciated.”

Cheryl DelSanto, Technology Education Teacher
Pilgrim High School