Privacy Policy

Customer information is stored by our site solely for the purpose of communicating about current orders and inquiries. Sensitive information such as credit card numbers is not stored by us.

Customer information is not displayed publicly and is not accessible by any entity other than us.

The Policy is designed to assist you in understanding how we collect, use and safeguard the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services. This statement will be continuously assessed against new technologies, business practices, and our customers’ needs.

What Information Do We Collect?

When you visit our Web site you may provide us with two types of information: personal information you knowingly choose to disclose that is collected on an individual basis and Web site use information collected on an aggregate basis as you and others browse our Web site.

1. Personal Information You Choose to Provide

For example, you may need to provide the following information:

  • Name
  • Email address
  • Website URL
  • Name of your organization
  • Job title
  • Home and business phone number

In addition to providing the foregoing information, if you choose to correspond further with us through email or online chat, we may retain the content of your messages together with your communication and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received by mail and telephone.

2. Web Site Use Information

Similar to other commercial Web sites, our Web site utilizes a standard technology called “cookies” (see explanation below, “What Are Cookies?”) and Web server logs to collect information about how our Web site is used. Information gathered through cookies and Web server logs may include Internet Protocol address, browser type, browser language, referring URL, files accessed, time zone, operating system, date and time of visits, the pages viewed, time spent at our Web site, and the Web sites visited just before and just after our Web site. This information is collected on an aggregate basis and may be collected on an individual basis when you submit your name and email address through a form on our website or if you use chat functionality on our website.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personal information for purposes of administering our business activities, providing customer service, and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about new services, special offers, and events we think you will find valuable. The lists used to send you product and service offers are developed and managed and designed to safeguard the security and privacy of our customer's and visitor's personal information. You will be given the opportunity to unsubscribe or opt-out at any time.

What Are Cookies?

Cookies are a feature of Web browser software that allows Web servers to recognize the computer used to access a Web site. Cookies are small pieces of data that are stored by a user’s Web browser on the user’s hard drive. Cookies can remember what information a user accesses on one Web page to simplify subsequent interactions with that Web site by the same user or to use the information to streamline the user’s transactions on related Web pages. This makes it easier for a user to move from Web page to Web page and to complete commercial transactions over the Internet. Cookies should make your online experience easier and more personalized.

How Do We Use Information We Collect from Cookies?

We use Web site browser software tools such as cookies and Web server logs to gather information about our Web site users’ browsing activities, in order to constantly improve our Web site and better serve our visitors. This information assists us to design and arrange our Web pages in the most user-friendly manner and to continually improve our Web site and marketing initiatives to better meet the needs of our customers and prospective customers.

Cookies help us collect important business and technical statistics. The information in the cookies lets us trace the paths followed by users to our Web site as they move from one page to another. Web server logs allow us to count how many people visit our Web site and evaluate our Web site’s visitor capacity.

You can update the settings on your devices to block cookies or to be alerted when cookies are sent to your device.

How Do We Protect Your Information?

We utilize encryption/security best practices to safeguard the confidentiality of personal information we collect from unauthorized access or disclosure and accidental loss, alteration or destruction.

Communication Opt Out

If you wish to opt out of receiving offers directly from AET Labs, you can unsubscribe by following the opt-out instructions in the emails that we send you located at the footer of the communication. We can be reached by postal mail at 36R Story Street Essex, MA 01929, or by phone at 1.888.768.4550. You can email us at info@aetlabs.com with questions, comments or suggestions.

Do We Disclose Information to Outside Parties?

We may provide aggregate information about our customers, sales, Web site traffic patterns and related Web site information to our affiliates or reputable third parties, but this information will not include personally identifying data, except as otherwise provided in this Privacy Policy.

What about Legally Compelled Disclosure of Information?

We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights.

What About Other Web Sites Linked to Our Web Site?

We are not responsible for the practices employed by Web sites linked to or from our Web site nor the information or content contained therein.